About My Pet Carnivore

Do you have a storefront/retail location that I can browse?
No, we are an online company only. However, you can order online & pickup at our warehouse. 

Where are you located?
Our headquarters is in Indianapolis, Indiana. Our products are processed in Michigan & Indiana. The majority of our products are sourced from the Midwest. 

What are your hours?
As an online business, you can shop 24/7. Our regular office hours are Monday – Friday 10 AM – 6 PM (EST). We are typically closed on holidays, see below.

Holiday Schedule:

My Pet Carnivore will be closed on the following days. Please be sure to order your pet's food well in advance of any holidays & expect delays with order placed a week before or about two weeks after a holiday.

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve. 

It's All About the Pet Food

I’m just starting out! There’s so much information. How do I begin?
Raw feeding is a daunting thing for beginners. That's why we created our Raw Feeding 101 and Getting Started Guides. Still not feeling as confident as you would like? We also offer 30-minute raw feeding consultations. 

What is the difference between “coarse ground” & “fine ground”?
The two grinds are the same product, just different textures. In general, the coarse is a chunkier grind, close to what one might see in sausage, with visible pieces of bone. The fine is a little bit finer than regular hamburger with tiny pieces of bone. The difference in texture is not dramatic. However, many cats, small dogs, & ferrets may prefer the finer grinds.

Your label states that your products are not complete, why?
Our products are manufactured under FDA and State regulators with strict rules for both safe and legal pet food.  Federal labeling standards require the use of supplemental additives so that every meal is complete.  We do not use any additives, and instead we prefer a holistic approach where variety creates a well-rounded diet. Humans rarely have a “nutritionally complete” meal (most of us never have), but we know the basics of good nutrition &  know to vary our diets enough to include all of the things we need. We believe that this is true for our pet’s diet as well.

Do I need to add any supplements?
We do not recommend any supplements, nor do we sell them.  It has been our experience that by feeding a whole prey diet with a variety of proteins over time, your dog, cat or ferret will get all of the nutrients that a healthy pet needs.

Do you have a laboratory analysis of your products?
Yes.  Products have nutritional breakdowns on the product page, listing the fat, protein & moisture content.

How much should I be feeding?
For adult dogs and cats, you typically want to feed between 2-3% of their body weight daily. For adult ferrets, you want to feed about 10% of their body weight daily. For growing fur babies, it’s about double those percentages.

Regarding My Order

Where do you deliver?
We deliver throughout the continental U.S.  Find more details on the Delivery Methods page.

I just placed an order but I forgot to add...
Once an order is placed it is sent directly to our fulfillment company. So, we are not able to add to an order once it is placed. Sometimes we are able to cancel orders so you can reorder with the additional items, but that depends on where it is in the fulfillment chain.

Do you have a minimum order?
No, there are no minimums. Orders as much or as little as you would like!

What do I do if there’s something wrong with my order?
Please contact us as soon as possible! You have three days after you’ve received your order to report any issues. We need to know what’s wrong in order to make it right!

FedEx & UPS Orders

I just placed my order, will it ship today?
We currently are not at a point where we are able to ship same-day. We are sometimes able to get orders out next business day. But when your order is shipped will greatly depend on the courier you choose & the estimated transit time. For instance, if you live in a 4-day transit time area we will only ship your order on Mondays UPS or Monday & Tuesday with FedEx. 

The shipping seems pricey, is it?
My Pet Carnivore has negotiated with FedEx & UPS to get significantly reduced shipping rates. We pass these savings on to you. Usually orders of 40-45 pounds get the best shipping price per pound.  My Pet Carnivore does not make any money on shipping. In fact, we subsidize every box in an attempt to make it more affordable for you!

Is there a shipping minimum?
No, there are never minimums. Though the more weight in a box the better it will stay frozen.

What is SavedBy Package Protection?
We are partnering with a package insurance company. If your raw pet food isn't in perfect condition upon arrival, our claims process covers you. It is selected by default at checkout. You can learn more here.

My order is late should I refuse it?

Always accept the package from the courier. If you refuse it, we are not able to file a claim with the courier. If we cannot file a claim we cannot let the courier know that they made a mistake & cannot recoup anything from the order. As such, if you refuse a package we are not able to reship or refund the order. Please accept the package & let us know the condition. If the product is warm, we are happy to reship (if everything is in stock) or refund the order. 

How do you ship frozen products?
All our items are shipped frozen in insulated boxes with either dry ice. We use algorithms to ensure that we pack enough dry ice into each order that the order will arrive cold, if not frozen. Some thawing may occur & that is nothing to worry about.

What is dry ice?
Dry ice is frozen carbon dioxide, which is a normal part of the Earth’s atmosphere. Carbon dioxide forms dry ice when it reaches -109.3 F, this makes dry ice especially helpful for shipping frozen goods. Dry ice transitions directly from a solid, back into a gas, without going through a liquid stage. We pack each order with enough dry ice to keep items cold during the estimated transit time. Orders will sometimes arrive without any dry ice left in the box. This is normal & acceptable

My order arrived thawed, is it safe to use?
Despite our best efforts to keep orders frozen during transit, thawing may occur. If you receive your order & the product it is thawed, but still cold, it is safe to feed or refreeze.

What does estimated transit time mean?
The estimated transit time applies to ground shipments. It is the time that the courier is typically able to get a package from our warehouse in Indianapolis to different areas. The estimated transit time starts the day after the courier picks an order up from us. For example: The estimated transit time is 2 days. The package is shipped on Monday. You should not expect to see your package until Wednesday, because Tuesday & Wednesday are the 2 transit days.

What is the difference between UPS Ground, FedEx Home Delivery, UPS 2nd Day Air, & UPS Next Day Air?
UPS Ground & FedEx Home Delivery are both transported by truck. UPS Ground is often less expensive, but to most states has more transit days than FedEx. UPS also has extremely limited delivery on the weekends, while FedEx is has pretty reliable weekend deliveries. Neither of these options come with guaranteed delivery dates, just "estimated" transit times. 

UPS 2nd Day Air & UPS Next Day Air are both transported at least partly by plane. This means that then can travel grater distances a lot faster than the previous 2 options. These 2 options both have guaranteed delivery dates. 

I picked an Air shipping option, why isn’t my package here yet?
The air shipping options apply to how long it will take UPS to get your order to you once they have it. This does not include the time we need to process & pack you order. For instance, if you order & choose 2nd Day Air you will not necessarily get your package two days after the order is placed. Instead, we will take 1-2 business days to pack & process your order. Then UPS will get your order. Once UPS has your order, they should get it to you in two days. It is also important to note that the Air options do not get delivered on weekends, so we may hold your order to ship in on a Monday to avoid weekend delays. 

Can you ship to a PO Box?
Unfortunately, we are not able to ship to PO Boxes. Please include a physical address for us to ship your order to. If you use a PO Box as your shipping address, we cannot guarantee that your order will be delivered. 

Why does my tracking information say that my package weighs so much?
We add more weight to the box in the form of dry ice & packaging materials. So, the overall weight of the package is the product weight plus the weight that we add for packaging.

How do I change my shipping address on an order that I placed?
You will need to contact us immediately to change your address. If the order is already in the hands of our fulfillment company we are not able to change it. 

Eco-Delivery

Will the order come frozen?

Eco-Delivery orders are still shipped with insulation & dry ice. So, they will arrive very cold, if not frozen solid. We pack the order the same day the courier picks it up, then it is delivered the next day. Which gives the order very little time to thaw. Some slight thawing may occur, but that's okay.

Shipping Cost
The shipping fee for Eco-Delivery is $17.95 for any weight & free for orders over $250!

Do I have to meet a truck?
Eco-Deliveries are delivered to your door! No need to leave your home.

When will my eco-delivery order arrive?

Generally, we are able to get eco-delivery orders out the next business day after they are placed. We ship these orders out Monday - Thursday. They should be delivered the day after they are packed. So, if you order Monday, you should receive the order on Wednesday. 

Warehouse Pickup

We also offer next business day pickup at our warehouse on 55 S State Ave. Indianapolis, IN 46201. We share the warehouse with many other businesses. To get to us you will drive down a long drive between Horner Automation & The Metropolitan Emergency Services Agency. When you see the A&P Building you will turn right, toward the train tracks. Then you are forced to go left past several U-Haul's. Toward the end of the parking area, right before it turns into an ally, you will see a brown door with our logo on it. Please come in & ring the bell to let us know you are here. 

Pickups are Mon-Fri 10AM-6PM. This schedule may change near holidays. 

MPC Miscellany

I have a bunch of your old containers! Can you reuse them?
Unfortunately, we don’t have the facilities to properly clean & sterilize the containers for reuse. They are recyclable, so you can include them with your recycling or keep the empty containers to reuse. They are handy for splitting future orders into servings, planting seedlings & more.

I would like to resell your products, do you offer wholesale pricing?
Terrific! We look forward to working with you! Check out how our wholesale ordering page for more information.